No, you may check-out as a guest but we recommend creating an account to make it easier to track your orders and make your life a little simpler next time you shop with us.

We have all done it !! If you‘ve forgotten your password, just follow the ‘Forgotten password’ instructions on the ‘Sign In’ page to reset.

We keep our pacakging to a minimum, without loosing the magic of shopping instore, whilst shopping online . We choose the most sustainable options for our pacakging but if you would rather go wihout, leave a note on your order.

We chose Clearpay for Femss, due to their stringent, clear and responsible messaging about their service

Our pieces are staples made to be timeless, and we wanted to ensure our investment pieces are accessible to everyone.

Clearpay offer .

Shop now.

Pay later.

Always interest free.

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

Check out out complete Clearpay FAQ before making a purchase

As a small brand, we are currently unable to ship to the EU due to the new General Product Safety Regulation (GPSR), which comes into effect on December 13, 2024. This legislation requires extensive compliance measures, including ensuring that all product labels meet language criteria for each EU market. While we are working to adjust to these requirements, the logistical challenges of implementing these changes have temporarily delayed our ability to serve EU customers.

We deeply value our EU customers and are actively working toward a solution. We hope to resume shipping to the EU as soon as possible and will keep you updated on any changes. Thank you for your understanding and support!

We offer a selection of Free, Standard and Express shipping for all countries, see our Shipping page for more details.

Yes we ship worldwide :) Your shipping will be calculated at checkout or you can check our Shipping page for more details

We aim to dispatch your order the next working day ( please note during sales and busier times this may be extended)

Standard - 2-5 working days

Free shipping -As standard

Europe Economy - upto 10 working days.

Europe Express - 3-5 working

USA Economy - upto 15 working days

USA Express - 3-5 working days

UAE Express - 3-5 working days

ROW Economy - upto 15 working days

ROW EXPRESS - 3-5 working days

The above times are estimates given to us by our couriers. Please note, working days do not include weekends or bank holidays.

At this time, customs charges and taxes are the responsibility of the customer.

We partner with several couriers both in the UK and international to ensure we are always giving customers the best and most economic options , for the most up to date information visit your couriers website.

You can track your item, via your account or using the information sent in your shipped email. Please note some services have limited tracking available.

Good news we have extended our retruns policy until January 5th. this means that any orders in December are eligible to request a return until 5th Januury.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are not free and we advise you use a tracked service.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order details.
If you purchased your item in the sale , you can request a return for Credit note via returns@femss.co.uk
To start a return, simply use our automated returns portal. If your return is accepted, we’ll send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Items bought in sale or outlet are not eligible for a return OR exchange, only credit note. You can do this via returns@femss.co.uk

Any items that have signs of wear , tags removed or damaged will not be accepted , the item will be returned without refund at a cost to yourself.

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them,  or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

Any items that have signs of wear , tags removed or damaged will not be accepted , the item will be returned without refund at a cost to yourself.If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them,  or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.