If you can't find the answer to your question below, then reach out and we will be happy to help.
Do I need an account to place an order
No, you may check-out as a guest but we recommend creating an account to make it easier to track your orders and make your life a little simpler next time you shop with us.
I've forgotton my password
We have all done it !! If you‘ve forgotten your password, just follow the ‘Forgotten password’ instructions on the ‘Sign In’ page to reset.
What packaging will my order be shipped in
We keep our pacakging to a minimum, without loosing the magic of shopping instore, whilst shopping online . We choose the most sustainable options for our pacakging but if you would rather go wihout, leave a note on your order.
I have a Question about Clearpay
We chose Clearpay for Femss, due to their stringent, clear and responsible messaging about their service
Our pieces are staples made to be timeless, and we wanted to ensure our investment pieces are accessible to everyone.
Clearpay offer .
Always interest free.
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
Check out out complete Clearpay FAQ before making a purchase
How much is shipping
We offer a selection of Free, Standard and Express shipping for all countries, see our Shipping page for more details.
Do you ship Internationally
Yes we ship worldwide :) Your shipping will be calculated at checkout or you can check our Shipping page for more details
How long will my order take
We aim to dispatch your order the next working day ( please note during sales and busier times this may be extended)
Standard - 2-5 working days
Free shipping -As standard
Europe Economy - upto 10 working days.
Europe Express - 3-5 working
USA Economy - upto 15 working days
USA Express - 3-5 working days
UAE Express - 3-5 working days
ROW Economy - upto 15 working days
ROW EXPRESS - 3-5 working days
The above times are estimates given to us by our couriers. Please note, working days do not include weekends or bank holidays.
Do you cover customs charges and tax on international orders
At this time, customs charges and taxes are the responsibility of the customer.
We partner with several couriers both in the UK and international to ensure we are always giving customers the best and most economic options , for the most up to date information visit your couriers website.
How do I track my order
You can track your item, via your account or using the information sent in your shipped email. Please note some services have limited tracking available.
How long do I get to return an item
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. Returns are not free and we advise you use a tracked service.
How do I request a return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order details.
If you purchased your item in the sale , you can request a return for Credit note via email@example.com
To start a return, simply use our automated returns portal. If your return is accepted, we’ll send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Can I return Sale items
Items bought in sale or outlet are not eligible for a return OR exchange, only credit note. You can do this via firstname.lastname@example.org
Any items that have signs of wear , tags removed or damaged will not be accepted , the item will be returned without refund at a cost to yourself.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
How long will my refund take
Any items that have signs of wear , tags removed or damaged will not be accepted , the item will be returned without refund at a cost to yourself.If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.